After Hours Support
The CDE office is generally open Monday-Friday from 8:00 AM-5:00 PM. If you contact the staff for help outside of business hours, you should not expect a response before the next business day.
What should you do if there is an emergency when the CDE office is closed?
In an emergency (potentially life-threatening or property-damaging) situation, call CSS at (413) 597-4444 (or x4444 from a campus phone) or call 911* immediately. CSS is open 24/7/365. If warranted, CSS will contact the CDE staff member on call for assistance. If you are unsure whether a concern classifies as an emergency, please call CSS and discuss the situation with them—it’s better to be safe than sorry.
*911 WILL CONNECT YOU TO WILLIAMSTOWN POLICE EMERGENCY SERVICES.
URGENT (BUT NOT EMERGENCY) SITUATIONS
IMPORTANT (BUT NOT URGENT) SITUATIONS